Risk management

Maximum protection against payment defaults and attempted fraud. With over 40 individual risk checks.

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The heidelpay Risk Suite

Protection against payment default and attempted fraud

Risk management can only be successful and efficient if customer payments are monitored in real time and constantly checked for current risks.

It is essential to provide retailers with the highest possible level of security and at the same time to minimise the impact on the payment process for buyers.

Therefore the heidelpay Risk-Suite allows an individual configuration of more than 40 different risk checks in order to adapt exactly to your buyer group and specific industry risks. 

In addition, your transactions are continuously analyzed by our team of experts in order to be able to intervene quickly if necessary. The result: you do not lose potential customers due to inadvertent refusals and are at the same time optimally protected against fraud attempts.

We secure 100% of customer funds!

Customer funds flow exclusively via escrow accounts when processing payments via heidelpay. Thus we guarantee that these are always 100% secured and can be paid out to you. 

In addition, we are subject to strict conditions on the part of the state authorities. Our systems and procedures are always up to date with regard to both security and data protection.

The most important thing for us is our commitment to our customers: This is why we are continuously working to make our existing risk checks even more reliable and are constantly adding further effective procedures to our Risk Suite. 

The Risk Suite

At a glance

  • Active risk management
  • Over 40 selectable risk checks
  • Active chargeback management
  • Individual black- / whitelists
  • Protection against double bookings
  • Account validation
  • Creditworthiness checks
  •   ...and numerous other procedures

Over 200 payment methods


Easy integration


Full Service offer